Returns & refunds
Our desk mats are made to order. This policy explains how we handle damaged, defective, incorrect and personalized products.
Damaged, defective or incorrect products
Contact support within 7 days of delivery with your order number, a description, and clear photos of the item and packaging. After review, we will offer the appropriate replacement, refund or other remedy. An unboxing video can help an investigation but does not automatically limit rights available under law.
Personalized items and change of mind
A correctly produced personalized item cannot normally be returned for a change of mind after printing begins. Check spelling, image placement and crop before paying. This does not affect remedies for defective, damaged or incorrect goods.
Returns and refunds
Do not send an item back before support provides instructions. If a return is required, we will explain the address and who pays for shipping. Approved refunds are sent to the original payment method; payment providers and banks may need additional processing time.