Cancellations & changes
Because every mat is made to order, request a cancellation or correction as soon as possible.
Before production
We can review a cancellation, artwork correction or address change while production has not started. A request is not confirmed until support confirms that production was stopped.
After production starts
A correctly approved personalized item may be impossible to cancel or change once printing begins. Remedies for defective, damaged or incorrect goods remain available.
How to request a change
Contact support with your order number and the exact change requested. Never send full card, UPI or banking credentials.